Frequently Asked Questions About Self Storage Units
How much notice needs to be given before I move out?
All contracts are month-to-month. However, we do require a 7-day notice before you move out.
What type of documentation do I need to provide in order to rent a space?
We require a government-issued photo ID (example: driver’s license, state ID, or passport).
Do I need to sign a long-term lease?
No, we rent on a month-to-month basis unless the customer requests otherwise.
How do I make a payment?
You can pay in person, mail a check or money order or make a payment through our website.
You may also sign up to have payments automatically deducted from your credit card/savings/checking account monthly. Kiosk available for payments 24 hours/day.
What forms of payment do you accept?
Checks, money orders, VISA, MasterCard, American Express and Discover, and cash.
Do you sell boxes and storage supplies?
Yes. We sell various moving supplies in our office.
How do I know how much storage space I will need?
You can either use our Storage Guide on our website or call our manager for assistance.
Are there any items that I am NOT able to store?
Liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.
Does there have to be someone in the office to let me through the security gates?
No. At the time of signing you will be given your own security pass code that will allow you access to your unit during normal access hours.
Do you have handcarts and dollies available at your facility?
Yes. You are welcome to use our complimentary carts to move in.
Do I need to sign any paperwork when I move out?
Yes, you may need to sign move-out paperwork to confirm the termination of your lease and ensure the unit is vacated properly.
What are the typical self storage unit sizes?
Red Rocks Self Storage offers a variety of unit sizes, typically ranging from small 5'x5' units to larger 10'x30' units. The exact sizes may vary by location, so it's best to contact the specific facility for size availability.
How big of a storage unit do I need?
The size of the storage unit you need depends on the items you plan to store. Red Rocks Self Storage staff can provide guidance based on your specific requirements. It's a good idea to make an inventory of your items to determine the appropriate size.
What's the typical Storage unit height at Red Rocks Self Storage?
The typical storage unit height at Red Rocks Self Storage is around 8 feet, but it may vary slightly depending on the facility. Check with your specific location for precise measurements.
Can I change my storage unit size after I move in if I need a bigger space?
Yes, you can usually change your storage unit size after moving in, subject to availability. Contact the facility manager to discuss your options.
What type of storage units does Red Rocks Self Storage offer?
Red Rocks Self Storage offers a range of storage unit types, including standard units for general storage, climate-controlled units for temperature-sensitive items, and vehicle storage options.
What is climate control Storage?
Climate-controlled storage maintains a stable temperature and humidity level within the unit to protect sensitive items from extreme temperatures, humidity, and other environmental factors.
Do I need Climate Controlled Storage?
You might need climate-controlled storage if you plan to store items such as electronics, antiques, wooden furniture, artwork, documents, or any belongings sensitive to temperature and humidity fluctuations.
What items need Climate controlled storage?
Items like wooden furniture, electronics, artwork, musical instruments, important documents, and collectibles often require climate-controlled storage.
Can I store a car inside of a self storage unit at Red Rocks Self Storage?
Yes, Red Rocks Self Storage typically offers vehicle storage options, including spaces large enough to accommodate cars.
Does a car inside of a self storage unit at Red Rocks Self Storage need to be insured?
Can I work on my car in a self storage unit at Red Rocks Self Storage?
Generally, self storage units are for storage purposes only and not for mechanical work. Check with the facility for any specific rules or restrictions.
Can I store my motorcycle in a storage unit?
Yes, you can store a motorcycle in a storage unit at Red Rocks Self Storage.
Do storage facilities offer RV and Boat Storage solutions?
Can I run a business out of a storage unit?
Most storage facilities do not allow running a business out of storage units. It's best to check with your specific location for their policies.
Can I use a storage unit as an office?
Storage units are not intended for use as offices, and using them as such is generally not allowed.
Does Red Rocks Self Storage offer discounts or sales?
Red Rocks Self Storage may offer promotions, discounts, or special deals at times. Contact the specific location or check their website for current offers.
Can I rent my storage unit completely online?
Yes, all of the Red Rocks Storage Facilities in Colorado Springs, CO., offer online rental options for convenience.
Can I rent my storage unit with a store manager after starting online?
Can I lease more than one storage unit at a time?
Yes, you can lease multiple storage units if needed.
Can I rent a storage unit under a business name?
Yes, you can usually rent a storage unit under a business name if you are storing business-related items.
What are the different timeline options for renting a storage unit?
Storage units can be rented on a month-to-month basis or for longer-term leases. The specific options may vary by location
How do I unreserve a storage unit if I change my mind?
You can typically unreserve a storage unit by contacting the facility or through the online reservation system if available.
How can I cancel my reservation for a storage unit?
You can usually cancel a reservation by contacting the facility directly or using the online reservation system if applicable
How far in advance can I reserve a storage unit?
The reservation window may vary, but you can often reserve a unit several days to a few weeks in advance. Contact the facility for precise details
How do I need to rent a storage unit?
Renting a storage unit usually involves filling out an application, providing identification, and signing a rental agreement. Online rentals may have different processes.
Do you allow 18 wheelers in Vehicle storage?
It's best to check with the specific Red Rocks Self Storage location regarding their policies on accommodating 18 wheelers in vehicle storage.
How do I pay for my storage unit?
Are Storage Units Month to Month at Red Rocks Self Storage?
Many storage units are offered on a month-to-month basis, but it's best to confirm the rental terms with the specific location.
What are the terms of the lease at Red Rocks Self Storage?
The terms of the lease can vary by location, so it's essential to review and understand the specific lease agreement provided by Red Rocks Self Storage.
How would I report if there is a problem with my storage unit?
You can report any issues or problems with your storage unit by contacting the facility's management or customer service.
Am I required to purchase insurance or a protection plan with my storage unit?
The requirement for insurance or a protection plan may vary. Check with the specific facility for their policies
Do I need to purchase my own lock?
In many cases, you are required to purchase your own lock for your storage unit. Check with the facility for lock specifications.
Are Moving Carts and Dollies provided?
Red Rock Storage facilities provide moving carts and dollies for customer use. Check with your specific location for availability.
What happens if I am late making my payment on my storage unit?
Late payment policies may vary, but late fees are typically applied. Contact the facility for their specific late payment policy.
Can I set up Automatic Payments?
Automatic payment options are often available for the convenience of customers. Check with the facility for details.
Can I pay my bill online?
Many facilities offer online bill payment options for customers.
How long after my account is delinquent will my belongings go to auction?
The time before auction can vary, but it typically happens after a significant period of delinquency. Check with the facility for their specific policies.
What happens if my belongings go to auction?
If your belongings go to auction due to non-payment, they are typically sold to the highest bidder, and you lose ownership of the items.
What happens if someone breaks into my self storage unit?
If there is a break-in, you should report it to the facility and local law enforcement. It's essential to have renter's insurance to cover potential losses.
What should I do if I can’t sign into my account online?
If you have trouble signing into your online account, you can contact customer support for assistance.
What if I forget my access code?
If you forget your access code, contact the facility's management for assistance in retrieving or resetting it
What happens if I lose the key to my lock?
If you lose the key to your lock, you may need to contact a locksmith or the facility's management for assistance.
How do I report a maintenance issue on the door of my unit?
If you encounter a maintenance issue with your unit's door, notify the facility's management so they can address and resolve the problem.
What happens if I move out and leave items in my storage unit I no longer want?
You should remove all your belongings when moving out. Leaving unwanted items may result in disposal fees or cleanup charges.
How much notice is required to move out?
The notice required to move out may vary, but it's typically at least 15 to 30 days. Check your lease agreement for specific terms.
Do I need to sign any paperwork when I move out?
Yes, you may need to sign move-out paperwork to confirm the termination of your lease and ensure the unit is vacated properly.
